1. Impact of psychiatric disorders 2. Nature and nurture : explanatory models in psychiatry 3. Mental disorders : classification and criteria 4. Stakeholders 5. Deinstitutionalization and regionalization 6. "Best practices" and evidence-based interventions 7. The system : mental health programs in Canada 8. Housing 9. Interface with the criminal justice system 10. Assessment and medical management 11. Education, skills training, and cognitive-behavioural approaches 12. Rehabilitation and recovery 13. Legal and ethical context of mental health practice 14. Diversity and cultural competence -- Afterword : future challenges