Vancouver Coastal Health

Cooling out : a field guide to managing disruptive behavior

https://librarycatalogue.vch.ca/en/permalink/catalog115958
Author
Addiction Research Foundation (ARF)
Call Number
V 458 1994
Location
Vancouver Community
Title
Cooling out : a field guide to managing disruptive behavior
Author
Addiction Research Foundation (ARF)
Place
Toronto, ON
Publisher
Addiction Research Foundation
Year Published
1994
Physical Description
1 videocassette (30:00) : sd, col. ; 1/2" VHS with user's guide
Subjects
Public Relations
Interpersonal Relations
Conflict (Psychology)
Aggression
Abstract
Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
Format
Video
Location
Vancouver Community
Call Number
V 458 1994
Less detail

Drawing the line : a comprehensive education program to prevent and manage aggressive behaviour toward health care providers

https://librarycatalogue.vch.ca/en/permalink/catalog116194
Author
British Columbia Health Association. Provincial Nursing Advisory Committee
Ashworth, Joanna
Call Number
V 340 1993
Location
Vancouver Community
Title
Drawing the line : a comprehensive education program to prevent and manage aggressive behaviour toward health care providers
Alternate Title
Vol. 1: Facilitators' guide : Staff workshop
Author
British Columbia Health Association. Provincial Nursing Advisory Committee
Ashworth, Joanna
Place
[Vancouver]
Publisher
B.C. Health Association
Year Published
1993
Physical Description
1 videocassette (15:00) ; sd., col. : 1/2" VHS with 71p. facilitators' guide and 27 participants' handouts ; in binder 29 x 29.5 x 8.5 cm.
Subjects
Aggression
Dangerous Behavior
Abstract
AV room
Notes
Vol.s 2-4 are catalogued as monographs, call no. WX 158.5 D767 1993
Format
Video
Location
Vancouver Community
Call Number
V 340 1993
Less detail