"Written by a former airline pilot turned nurse and a risk management expert, this practical resource offers solutions to managing longstanding challenges in patient care by applying the practices of crew resource management. This one-of-a-kind resource uses engaging case studies and real-life examples to provide a framework for improving communication and patient safety. This is the first book to apply the principles of crew resource management directly to nursing. Foreword by Jim Bagian, MD, PE, former NASA astronaut, and world renowned expert in patient safety, He is a director of the Center for Health Engineering and Patient Safety and chief patient safety and systems innovation office at the University of Michigan. He is a foundation director of the VA National Center for Patient Safety." -- Publisher description.