Management processes -- Theories of management and leadership -- Knowing self -- Diagnosing others -- Leader behavior -- Diagnosing the task -- The Vroom, Yetton, and Jago managerial decision-making model -- Management in action -- Communication -- Power -- Confident communication -- Conflict resolution -- Time management -- Change facilitator -- Teacher -- Team builder -- Interviewer -- What is an interview? -- Performance appraiser -- Creativity -- Diversity -- Ethics