Introduction : the need for culturally sensitive health care / Nancy Waxler-Morrison and Joan M. Anderson -- 1. People of Central American descent / Danica Gleave, Natalie A. Chambers and Arturo S. Manes -- 2. People of Chinese descent / Ka-Ming Kevin Yue -- 3. People of Cambodian and Laotian descent / Chansokhy Anhaouy, Elizabeth Richardson and Nancy Waxler-Morrison -- 4. People of Iranian descent / Afsaneh Behjati-Sabet and Natalie A. Chambers -- 5. People of Japanese descent / Karen Kobayashi, Teruko Okabe, Kazuko Takahashi and Elizabeth Richardson -- 6. People of South Asian descent / Shashi Assanand, Maud Dias, Elizabeth Richardson, Natalie A. Chambers and Nancy Waxler-Morrison -- 7. People of Vietnamese descent / Dai-Kha Dinh, Soma Ganesan and Nancy Waxler-Morrison -- 8. Refugees in Canada / Natalie A. Chambers and Soma Ganesan -- Conclusion : delivering culturally responsive health care / Joan M. Anderson, Sheryl Reimer Kirkham, Nancy Waxler-Morrison, Carol Herbert, Maureen Murphy and Elizabeth Richardson.
Language, health literacy, and their effects on the safe provision of care -- Overcoming health barriers through cultural competence -- The role of community in cultural competence -- Developing and training staff to be culturally competent -- The business case for cultural and linguistic competence
There is much discussion around cultural sensitivity and cultural expertise, but now the discussion has shifted to cultural sensibility, which is a deliberate behavior that proactively provides an enriched provider consumer/patient interaction, where the health care provider acknowledges cultural issues and situations through thoughtful reasoning, responsiveness, and discreet (attentive, considerate, and observant) interactions. In this highly practical and informative handbook, author Sally Ellis Fletcher offers healthcare providers a process that encourages them to first consider their own attitudes, biases, beliefs, and prejudices through self-reflection. Cultural Sensibility in Healthcare challenges readers to examine cultural issues beyond just theory and to instead explore culture as it affects your professional role thus creating culturally sensibility health care
Using construction as their metaphor, authors Joe Tye and Bob Dent make a compelling case that an organization's invisible architecture ? a foundation of core values, a superstructure of organizational culture, and the interior finish of workplace attitude ? is no less important than its visible architecture. Further, they assert that culture will not change unless people change, and people will not change unless they are inspired to do so and given the right tools. Building a Culture of Ownership in Healthcare takes readers on a journey from accountability to ownership[md]providing a proven model, strategies, and practical solutions to help improve organizational culture in the healthcare setting. Learn how investing in your organization and your people can enable a significant, successful change in productivity; employee engagement; nurse satisfaction, recruitment, and retention; quality of care; patient satisfaction; and financial outcomes.