Language, health literacy, and their effects on the safe provision of care -- Overcoming health barriers through cultural competence -- The role of community in cultural competence -- Developing and training staff to be culturally competent -- The business case for cultural and linguistic competence
Follows patients and families facing critical medical decisions as they navigate their way through the health care system. Provides a look at a variety of patients' cultures and the culture of medicine. Raises an awareness about the role sociocultural barriers play in patient-provider communication and in the provision of healthcare services for culturally and ethnically diverse patients.
Mohammad Kochi's story (14:03) -- Justine Chitsena's story (11:18) -- Robert Phillips' story (10:07) -- Alicia Mercado's story (12:55).