Packed with practical pointers and examples, this indispensable, straight-talking guide helps professionals conduct productive interviews while building strong working relationships with culturally and linguistically diverse clients. Chapters cover verbal and nonverbal ways to build rapport and convey respect; how to overcome language barriers, including effective use of interpreters; culturally competent interviews with children and adolescents; and key issues in working with immigrants and refugees. Strategies for avoiding common cross-cultural misunderstandings and producing fair, accurate reports are presented. Every chapter concludes with thought-provoking discussion questions and resources for further reading.
"This pocket guide is intended to be a reference along a cultural journey, which health care professionals can explore when providing cancer care. It is not intended to stereotype any racial/ethnic or disadvantaged group. It provides an opportunity to discuss and apply understanding of the impact of culture in the clinical encounter in which cancer may be diagnosed. It may be used to encourage cultural wellness, cultural attitude, cultural knowledge, and cultural competency skills while providing cancer care to patients and their families."
This text provides numerous techniques for cultural self-assessment and cultural patient assessment. Its unique framework for self-assessment--considered to be a highly important facet of developing culturally competent nursing care--is based on the Cultural Competency Staircase Model, a self-assessment model developed by the author who has over 30 years of clinical practice in culturally diverse settings. The text begins by defining cultural competency and describes how nurses can use the Staircase Model to determine their level of cultural competence. Emphasis is placed on developing cross-cultural communication skills and resolving cross-cultural conflicts. The book provides tools for the cultural assessment of patients and focuses on working with culturally diverse colleagues and patient populations. Using case vignettes, it presents problematic clinical scenarios related to cultural diversity and discusses how to resolve them. Each chapter opens with learning objectives and glossary terms and ends with key points, NCLEX-RN review questions and a list of additional resources.The AACN Cultural Competencies for Baccalaureate Graduates are addressed in each chapter. Key Features: Provides multiple strategies to assist nurses in facilitating cultural competency Introduces an easy-to-follow self-assessment model for nursing students and novice nurses Covers working with culturally diverse colleagues, care of bariatric patients, and care of new immigrants Includes challenging case scenarios drawn from real life situations Designed for use throughout undergraduate curriculum