Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
...Teaches the core principles and skills needed to care for patients whose barriers to healthcare are due to lack of insurance[US] and/or accessible services, or based on culture, education, age, inadequate transportaton, poor English language skills, homelessness, immigrant status, chronic disease, mental illness, substance abuse, or HIV.
This one-of-a-kind resource teaches the core principles and skills needed to care for patients whose barriers to healthcare are due to lack of insurance and/or accessible services, or based on culture; education; age; inadequate transportation; poor English language skills; homelessness; immigrant status; chronic disease; mental illness; substance abuse; or HIV. Time-saving boxed inserts establish main points, provide practical "pearls" and help locate valuable community resources.