Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
An essential reference for counsellors and a comprehensive textbook...Written by more than 50 experts in addiction treatment and related fields, each chapter includes case examples, practice tips and print and online resources.
Section 1 ? The Basics -- Section 2 ? Clinical Interventions -- Section 3 ? Special Issues and
Considerations -- Section 4 ? Specific Populations -- Section 5 ? Professional Practice and