Text in English and French, the latter on inverted pages. Title on added t.p. : L'injection de drogue et le HIV/sida : questions juridiques et ethiques
Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.