Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
Describes trauma-informed practice at the individual, organizational and systemic levels. This multi-authored collection brings together the voices of those who have integrated trauma-informed principles into various mental health and addiction treatment and social service environments, and of the diverse groups with which they work.
Part 1: What is 'trauma informed' in theory and practice? -- Part 2: Trauma-informed practice for diverse client groups and in specific settings -- Part 3: Changing the system through education and innovation.