A practical guide to harmful substance use that will provide new knowledge, insight and ideas for dealing with drug and alcohol problems across the spectrum. With its focus on research findings, best practices and real-life stories, Addictionary strips away the myths and stigma of addiction and provides a clear-eyed, pragmatic look at a complex and difficult issue.
Notes
Includes bibliographical references (p. 134-139) and index.
Appendix A: Guide to the Drugs; Appendix B: Assessment Tools; Appendix C: Sample Workplace Policies; Appendix D: How to Talk to Users
Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.