Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
"This manual is for all therapists, counsellors, other clinicians, nurses and doctors assessing or treating clients who have substance use and/or mental health concerns.
This manual will help create an environment where lesbian, gay, bisexual, transgendered, transsexual, two-spirit, intersex, and queer (LGBTTTIQ) clients feel comfortable indentifying themselves as such.
Includes: interview items that can be used to facilitate discussion during assessment or early in treatment; an assessment form and guide to be used with a standard substance use, mental health, or other service assessment; background information to help clinicians use the ARQ2 guide; a glossary of concepts and terms."
GVMHS pioneered an incredibly wide range of services containing culturally responsive care, focusing on recovery and rehabilitation as its basic principle. It includes initiatives in housing, developing the concurrent disorders of mental health and addiction services, and providing support and direction to related non-profit community agencies and consumer training and art organizations. During its 27 years of existence, GVMHS gained international recognition throughout the rest of Canada and United States, and particularly the Pacific Rim countries, where it became known as the 'Vancouver Model.' -- foreward by Dr Soma Ganesan