Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
"This manual is for all therapists, counsellors, other clinicians, nurses and doctors assessing or treating clients who have substance use and/or mental health concerns.
This manual will help create an environment where lesbian, gay, bisexual, transgendered, transsexual, two-spirit, intersex, and queer (LGBTTTIQ) clients feel comfortable indentifying themselves as such.
Includes: interview items that can be used to facilitate discussion during assessment or early in treatment; an assessment form and guide to be used with a standard substance use, mental health, or other service assessment; background information to help clinicians use the ARQ2 guide; a glossary of concepts and terms."