This practical resource explains the process of creating and sustaining a just culture in which staff members are encouraged to report adverse events to improve quality care. You'll get sure-fire strategies to gain buy-in from leadership, improve employee satisfaction, and turn mistakes and near-misses into useful data to improve processes and reporting. Help your nurses understand it's not the ?who? but the ?what? that went wrong. This book will help you: Overcome potential roadblocks to culture change with successful strategies from accomplished patient safety, risk, and nursing experts. Motivate staff to report adverse events. Discover how a just culture increases patient safety, nurse satisfaction, and retention. Evolve your current culture into a just culture using the easy-to-understand, step-by-step instructions.
This case studies book is an indispensable resource for educators, students, and practitioners of nursing. It is innovative in its application of lessons from the communication sciences to common challenges in the delivery of safe patient care. The authors apply basic tenets of human communication to the context of nursing to provide a foundation for practices that can advance the safety and quality of care. The cases, which describe'close calls'and adverse events, are organized along the continuum of healthcare delivery, providing quick access to solutions in commonly encountered care situations. Each case is accompanied by a discussion of how skillful communication can be key to preventing and recovering from errors and adverse events. Thought-provoking discussion questions and references for further reading make this book a valuable reference for nursing educators, students, and practitioners across the world.
"Written by a former airline pilot turned nurse and a risk management expert, this practical resource offers solutions to managing longstanding challenges in patient care by applying the practices of crew resource management. This one-of-a-kind resource uses engaging case studies and real-life examples to provide a framework for improving communication and patient safety. This is the first book to apply the principles of crew resource management directly to nursing. Foreword by Jim Bagian, MD, PE, former NASA astronaut, and world renowned expert in patient safety, He is a director of the Center for Health Engineering and Patient Safety and chief patient safety and systems innovation office at the University of Michigan. He is a foundation director of the VA National Center for Patient Safety." -- Publisher description.