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Zapp! : empowerment in health care : how to improve patient care, increase employee job satisfaction, and lower health care costs

https://librarycatalogue.vch.ca/en/permalink/catalog118556
Author
Byham, William C.
Call Number
WX 153 B94 1993
Location
Vancouver Community
Title
Zapp! : empowerment in health care : how to improve patient care, increase employee job satisfaction, and lower health care costs
Author
Byham, William C.
Responsibility
William C. Byham with Jeff Cox, Kathy Harper Shomo, and Sharyn Materna
Place
New York
Publisher
Fawcett Columbine
Year Published
c1993
Physical Description
309 p. : ill. ; 21 cm
Subjects
Attitude of Health Personnel
Motivation
Patient Advocacy
Professional-Patient Relations
Quality assurance - Healthcare
Quality of Health Care
Hospital Administration
Abstract
"Reveals how health care providers can revitalize medicine - and help control costs - by taking control of their jobs, improving existing processes, sharing decision-making, boosting one another's self-esteem and rising to face challenges together. The book also zeroes in on the special needs, rights, and responsibilities of patients."
Notes
Adapted from : Zapp! : The lightning of empowerment
ISBN
0449908852
Format
Book
Location
Vancouver Community
Call Number
WX 153 B94 1993
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