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Cooling out : a field guide to managing disruptive behavior

https://librarycatalogue.vch.ca/en/permalink/catalog115958
Author
Addiction Research Foundation (ARF)
Call Number
V 458 1994
Location
Vancouver Community
Title
Cooling out : a field guide to managing disruptive behavior
Author
Addiction Research Foundation (ARF)
Place
Toronto, ON
Publisher
Addiction Research Foundation
Year Published
1994
Physical Description
1 videocassette (30:00) : sd, col. ; 1/2" VHS with user's guide
Subjects
Public Relations
Interpersonal Relations
Conflict (Psychology)
Aggression
Abstract
Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
Format
Video
Location
Vancouver Community
Call Number
V 458 1994
Less detail

Customer service : natural as child's play

https://librarycatalogue.vch.ca/en/permalink/catalog117708
Call Number
V 715 2004
Location
Vancouver Community
Title
Customer service : natural as child's play
Responsibility
Coastal Training Technologies
Place
Virginia
Publisher
Coastal Training Technologies
Year Published
2004
Physical Description
1 videocassette (26:00) + 1 booklet
1 DVD
Subjects
Communication
Customer service
Public Relations
Abstract
How to provide quality service in the healthcare environment.
Format
DVD
Location
Vancouver Community
Call Number
V 715 2004
Less detail

From silence to voice : what nurses know and must communicate to the public

https://librarycatalogue.vch.ca/en/permalink/catalog118904
Author
Buresh, Bernice
Gordon, Suzanne
Edition
2nd ed
Call Number
WY87 B95 2006
Location
Richmond Hospital
Title
From silence to voice : what nurses know and must communicate to the public
Author
Buresh, Bernice
Gordon, Suzanne
Responsibility
Bernice Buresh and Suzanne Gordon ; foreword by Patricia Benner
Edition
2nd ed
Place
Ithaca NY
Publisher
ILR Press/Cornell University Press
Year Published
2006
Physical Description
xvi, 296 p. : ill. ; 26 cm
Subjects
Nursing
Public Relations
Mass Media
ISBN
9780801472589
080147258X
Format
Book
Location
Richmond Hospital
Call Number
WY87 B95 2006
Less detail