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Cooling out : a field guide to managing disruptive behavior

https://librarycatalogue.vch.ca/en/permalink/catalog115958
Author
Addiction Research Foundation (ARF)
Call Number
V 458 1994
Location
Vancouver Community
Title
Cooling out : a field guide to managing disruptive behavior
Author
Addiction Research Foundation (ARF)
Place
Toronto, ON
Publisher
Addiction Research Foundation
Year Published
1994
Physical Description
1 videocassette (30:00) : sd, col. ; 1/2" VHS with user's guide
Subjects
Public Relations
Interpersonal Relations
Conflict (Psychology)
Aggression
Abstract
Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
Format
Video
Location
Vancouver Community
Call Number
V 458 1994
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Customer service : natural as child's play

https://librarycatalogue.vch.ca/en/permalink/catalog117708
Call Number
V 715 2004
Location
Vancouver Community
Title
Customer service : natural as child's play
Responsibility
Coastal Training Technologies
Place
Virginia
Publisher
Coastal Training Technologies
Year Published
2004
Physical Description
1 videocassette (26:00) + 1 booklet
1 DVD
Subjects
Communication
Customer service
Public Relations
Abstract
How to provide quality service in the healthcare environment.
Format
DVD
Location
Vancouver Community
Call Number
V 715 2004
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From silence to voice : what nurses know and must communicate to the public

https://librarycatalogue.vch.ca/en/permalink/catalog118904
Author
Buresh, Bernice
Gordon, Suzanne
Edition
2nd ed
Call Number
WY87 B95 2006
Location
Richmond Hospital
Title
From silence to voice : what nurses know and must communicate to the public
Author
Buresh, Bernice
Gordon, Suzanne
Responsibility
Bernice Buresh and Suzanne Gordon ; foreword by Patricia Benner
Edition
2nd ed
Place
Ithaca NY
Publisher
ILR Press/Cornell University Press
Year Published
2006
Physical Description
xvi, 296 p. : ill. ; 26 cm
Subjects
Nursing
Public Relations
Mass Media
ISBN
9780801472589
080147258X
Format
Book
Location
Richmond Hospital
Call Number
WY87 B95 2006
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From silence to voice : what nurses know and must communicate to the public

https://librarycatalogue.vch.ca/en/permalink/catalog121927
Author
Buresh, Bernice
Gordon, Suzanne
Edition
3rd ed.
Call Number
ONLINE WY88 B87 2013
URL
View Ebook
Title
From silence to voice : what nurses know and must communicate to the public
Author
Buresh, Bernice
Gordon, Suzanne
Responsibility
Bernice Buresh, Suzanne Gordon
Edition
3rd ed.
Place
Ithaca, NY
Publisher
ILR Press
Year Published
2013
Physical Description
294 pages
Subjects
Nursing
Public Relations
Mass Media
Nurse-Patient Relations
Abstract
To get the resources and respect they need, nurses have long had to be advocates for themselves and their profession, not just for their patients. For a decade, From Silence to Voice has provided nurses with the tools they need to explain the breath and complexity of nursing work.
ISBN
9780801478734
9780801467363
9780801467370
Format
Ebook
Call Number
ONLINE WY88 B87 2013
URL
http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=671372&site=ehost-live
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