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Measuring and improving patient satisfaction

https://librarycatalogue.vch.ca/en/permalink/catalog117563
Author
Shelton, Patrick J.
Call Number
W85 S54 2000
Location
Richmond Hospital
Title
Measuring and improving patient satisfaction
Author
Shelton, Patrick J.
Responsibility
Patrick J. Shelton
Place
Gaithersburg, MD
Publisher
Aspen Publishers
Year Published
2000
Physical Description
xxiii, 510 p. : ill.
Subjects
Patient Satisfaction
Data Collection
Quality assurance, Health care - Organization and administration
Organizational Innovation
Staff Development
Notes
Includes bibliographical references and index.
ISBN
0834210746
9780834210745
Format
Book
Location
Richmond Hospital
Call Number
W85 S54 2000
Less detail

Through the patient's eyes : understanding & promoting patient-centered care

https://librarycatalogue.vch.ca/en/permalink/catalog116795
Author
Gerteis, Margaret
Edgman-Levitan, Susan
Daley, Jennifer
Delbanco, Thomas L.
Call Number
W 84.7 T531 1993
Location
Vancouver Community
Title
Through the patient's eyes : understanding & promoting patient-centered care
Author
Gerteis, Margaret
Edgman-Levitan, Susan
Daley, Jennifer
Delbanco, Thomas L.
Responsibility
edited by Margaret Gerteis, Susan Edgman-Levitan, Jennifer Daley, and Thomas L. Delbanco
Place
San Francisco
Publisher
Jossey-Bass Publishers
Year Published
1993
Physical Description
xxvii, 317 p. ; 24 cm
Series
Jossey-Bass health series
Subjects
Patient Care Planning
Patient Satisfaction
Professional - Patient Relations
ISBN
1555425445
Format
Book
Location
Vancouver Community
Call Number
W 84.7 T531 1993
Less detail

Working with your doctor : getting the healthcare you deserve

https://librarycatalogue.vch.ca/en/permalink/catalog115221
Author
Keene, Nancy
Edition
First
Call Number
WY87 K26w 1998
Location
Lions Gate Hospital
Title
Working with your doctor : getting the healthcare you deserve
Author
Keene, Nancy
Edition
First
Place
Sebastapol, CA
Publisher
O'Reilly & Associates, Inc
Year Published
1998
Physical Description
23 cm 357 p
Subjects
Professional - Patient Relations
Patient Acceptance of Health Care
Patient Advocacy
Patient Freedom of Choice Laws
Patient Participation - Popular works
Patient Education
Patient Satisfaction
Notes
Includes bibliographic references, Appendices and Index
ISBN
1-56592-273-5
Format
Book
Location
Lions Gate Hospital
Call Number
WY87 K26w 1998
Less detail