...Teaches the core principles and skills needed to care for patients whose barriers to healthcare are due to lack of insurance[US] and/or accessible services, or based on culture, education, age, inadequate transportaton, poor English language skills, homelessness, immigrant status, chronic disease, mental illness, substance abuse, or HIV.
"Reveals how health care providers can revitalize medicine - and help control costs - by taking control of their jobs, improving existing processes, sharing decision-making, boosting one another's self-esteem and rising to face challenges together. The book also zeroes in on the special needs, rights, and responsibilities of patients."
Adapted from : Zapp! : The lightning of empowerment