"In forty-four original chapters, leading researchers and practitioners offer a state-of-the-art perspective on the evolving field of HPT--a study of technologies designed to enhance human performance and capabilities in the workplace. The handbook explains what the field is about, what functions it embraces, and how its practices can significantly benefit organizations." "Contributors trace the historical roots of HPT, explain its theoretical underpinnings, and unveil an array of models and techniques that have proven effective in enhancing individual and organizational performance. Included is advice on how best to structure classroom teaching, on-the-job training, and distance education. The handbook presents an array of noninstructional interventions focused on transforming organizational cultures and human resource systems and improving productivity." "Finally, it explores the major issues facing HPT professionals today, such as demonstrating the financial benefits of Human Performance Technology work to clients, developing ethical standards, and practicing HPT abroad."-- book jacket
Overview and history of organizational behavior -- Diversity in health care -- Attitudes and perceptions -- Workplace communication -- Content theories of motivation -- Process theories of motivation -- Attribution theory and motivation -- Power and influence -- Trait and behavioral theories of leadership -- Contingency theories of leadership -- Contemporary leadership theories -- Stress in the workplace and stress management -- Conflict management, decision making, and negotiation skills -- Overview of group dynamics -- Groups -- Teams and team building -- Organizational development -- Resistance to change and change management -- Overview and history of organization theory -- Strategy and structure -- Organization structures : contextual dimension -- Organization design parameters : internal characteristics.
"...the account--as it is happening--by members of the senior executive team of a major Canadian teaching hospital of their experiences with orgnizational transformation, total quality management and reengineering."