Understanding influence -- What is influence and why do I need it? -- Rules of the game -- Understanding and using your power -- The power of image -- Communicating effectively -- Why politics? -- Using influence -- Setting goals and making things happen -- Making connections and building coalitions -- Negotiating for what you want -- Dealing with difficult people and situations -- Putting influence to work -- Telling nursingâ€™s story -- Managing your career -- (Nursing) practice makes perfect -- Preparing your successors -- Leaving your legacy
Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.