A handy guide to tackling difficult patient and professional interactions with confidence and compassionIn this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication?the art of patient care?remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions.
Understanding influence -- What is influence and why do I need it? -- Rules of the game -- Understanding and using your power -- The power of image -- Communicating effectively -- Why politics? -- Using influence -- Setting goals and making things happen -- Making connections and building coalitions -- Negotiating for what you want -- Dealing with difficult people and situations -- Putting influence to work -- Telling nursingâ€™s story -- Managing your career -- (Nursing) practice makes perfect -- Preparing your successors -- Leaving your legacy
Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
How can carers and relatives support a person's identity, relationships and emotional wellbeing through changes that occur in the later stages of dementia?Drawing on over ten years'experience of working with people with dementia, Karrie Marshall provides a toolkit of tried and tested creative activities to support communication and relationships. Activities are vast and varied, with outdoor activities such as bird-watching and star-gazing aimed at supporting physical health, artistic activities such as collage creation to support identity, and musical activities such as sounds and voice warm-ups to support self-expression.Marshall also sensitively covers end of life care for people with dementia, explaining how emotional support can be provided through gentle breathing activities and even puppetry, as well as covering the legal importance of power of attorney.