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Communicating at work : principles and practices for business and the professions

https://librarycatalogue.vch.ca/en/permalink/catalog117465
Author
Adler, Ronald B.
Edition
4th ed.
Call Number
HF5718 A33 1992
Location
Richmond Hospital
Title
Communicating at work : principles and practices for business and the professions
Author
Adler, Ronald B.
Edition
4th ed.
Place
Toronto :
Publisher
McGraw-Hill,
Year Published
1992
Physical Description
xiii, 466 p.
Subjects
Business communication
Interpersonal Communication
ISBN
0070004544
9780070004542
Format
Book
Location
Richmond Hospital
Call Number
HF5718 A33 1992
Less detail

Crucial conversations : tools for talking when stakes are high

https://librarycatalogue.vch.ca/en/permalink/catalog118114
Author
Patterson, Kerry, 1946
Call Number
BF 637 C45 C78 2002
Location
Vancouver Community
Title
Crucial conversations : tools for talking when stakes are high
Author
Patterson, Kerry, 1946
Responsibility
Kerry Patterson ... [et al.]
Place
New York
Publisher
McGraw-Hill
Year Published
2002
Physical Description
xv, 240 p. : ill. ; 23 cm
Subjects
Interpersonal Communication
Interpersonal Relations
ISBN
0071401946
9780071401944
Format
Book
Location
Vancouver Community
Call Number
BF 637 C45 C78 2002
Less detail

The dance of connection : how to talk to someone when you're mad, hurt, scared, frustrated, insulted, betrayed, or desperate

https://librarycatalogue.vch.ca/en/permalink/catalog118280
Author
Lerner, Harriet Goldhor
Call Number
WM170 L47 2001
Location
Richmond Hospital
Title
The dance of connection : how to talk to someone when you're mad, hurt, scared, frustrated, insulted, betrayed, or desperate
Author
Lerner, Harriet Goldhor
Responsibility
Harriet Lerner
Place
New York
Publisher
HarperCollins
Year Published
2001
Physical Description
xii, 256 p. ; 25 cm
Subjects
Interpersonal Communication
Intimacy (Psychology)
ISBN
0060196386
Format
Book
Location
Richmond Hospital
Call Number
WM170 L47 2001
Less detail

Difficult behavior [videorecording] : breaking through

https://librarycatalogue.vch.ca/en/permalink/catalog117418
Call Number
V 714 2000
Location
Vancouver Community
Title
Difficult behavior [videorecording] : breaking through
Responsibility
Coastal Training Technologies
Place
Virginia
Publisher
Coastal Training Technologies
Year Published
2000.
Physical Description
1 videocassette (16:00) + 1 booklet
Subjects
Conflict management
Interpersonal Communication
Interpersonal Relations
Abstract
In a hospital / clinical setting, reviews how to identify and manage difficult patient behaviour.
Format
Video
Location
Vancouver Community
Call Number
V 714 2000
Less detail

Difficult conversations : how to discuss what matters most

https://librarycatalogue.vch.ca/en/permalink/catalog118642
Author
Stone, Douglas, 1958
Patton, Bruce
Heen, Sheila
Call Number
BF637 C45 S78 1999
Location
Richmond Hospital
Title
Difficult conversations : how to discuss what matters most
Author
Stone, Douglas, 1958
Patton, Bruce
Heen, Sheila
Responsibility
Douglas Stone, Bruce Patton, Sheila Heen
Place
New York, N.Y.
Publisher
Viking
Year Published
1999
Physical Description
xxi, 250 p. : ill. ; 24 cm
Subjects
Interpersonal Communication
Interpersonal communication--Case studies
ISBN
014028852X
Format
Book
Location
Richmond Hospital
Call Number
BF637 C45 S78 1999
Less detail

Successful communication with Alzheimer's disease patients : an in-service training manual

https://librarycatalogue.vch.ca/en/permalink/catalog118274
Author
Santo Pietro, Mary Jo Cook
Ostuni, Elizabeth
Call Number
WT 155 S258 1997
Location
Vancouver Community
Title
Successful communication with Alzheimer's disease patients : an in-service training manual
Author
Santo Pietro, Mary Jo Cook
Ostuni, Elizabeth
Responsibility
Mary Jo Santo Pietro, Elizabeth Ostuni
Place
Boston
Publisher
Butterworth-Heinemann
Year Published
c.1997
Physical Description
xxiv, 288 p. ; 28 cm.
Subjects
Alzheimer's disease - Nurses' instruction
Alzheimer's disease - Patients - Home care
Alzheimer's disease - Nursing - Psychological aspects
Communication - nurses' instruction
Inservice Training
Interpersonal Communication
Abstract
Pt. I. Alzheimer's Disease Patients and Their Environment. Unit 1. Communication in the Nursing Home. Unit 2. Communication Problems and Strengths of Patients with Alzheimer's Disease and Related Disorders. Unit 3. Other Communication Disorders in Alzheimer's Disease Patients. Unit 4. Effects of the Physical Environment on Communication and Recommendations for Improving Environmental Factors. Unit 5. Effects of the Psychosocial Environment on Communication and Steps for Improving Environmental Factors -- Pt. II. Examining Communication Skills of Professional Caregivers. Unit 6. Communication Strengths and Problems of Professionals Who Care for Patients with Alzheimer's Disease. Unit 7. Multicultural Issues in Nursing Homes. Unit 8. Verbal Abuse and Communication Neglect and Their Effects on Communication in Nursing Homes -- Pt. III. Building Communication Skills with Patients and Families. Unit 9. Positive Techniques for Successful Conversation with Alzheimer's Disease Patients. Unit 10. Positive Techniques for Handling Difficult Communication Situations with Alzheimer's Disease Patients. Unit 11. Positive Techniques for Communicating with Families of Alzheimer's Disease Patients. Unit 12. Direct Intervention Programs for Alzheimer's Disease Patients: Increasing Their Communication Opportunities in the Nursing Home -- App. I. Quizzes -- App. II. Overheads.
Notes
Includes bibliographical references and index.
ISBN
0750695641
Format
Book
Location
Vancouver Community
Call Number
WT 155 S258 1997
Less detail

TalkAbility: People skills for verbal children on the autism spectrum - A guide for parents

https://librarycatalogue.vch.ca/en/permalink/catalog121699
Author
Sussman, Fern
Call Number
WS350.6 S87 2006
Location
Richmond Hospital
Title
TalkAbility: People skills for verbal children on the autism spectrum - A guide for parents
Alternate Title
Talk ability
Author
Sussman, Fern
Responsibility
Fern Sussman
Place
Toronto, ON
Publisher
The Hanen Program
Year Published
2006
Physical Description
202 p. : ill.
Subjects
Autism Spectrum Disorder
Autism
Language acquisition
Interpersonal Communication
Asperger's Syndrome
Abstract
This information guide is for parents and caregivers of young children who have difficulty socializing and interacting with others. TalkAbility offers simple approaches to parents in helping their children develop better social skills for engaging in conversations and making friends. The ideas in this book are useful for children with a diagnosis of Asperger’s Syndrome (AS), High Functioning Autism (HFA), Nonverbal Learning Disorder (NLD), or no diagnosis at all.
ISBN
0921145322
9780921145325
Format
Book
Location
Richmond Hospital
Call Number
WS350.6 S87 2006
Less detail

Talking to Alzheimer's : simple ways to connect when you visit with a family member or friend

https://librarycatalogue.vch.ca/en/permalink/catalog120651
Author
Strauss, Claudia J.
Call Number
WT155 S73 2001
Location
Richmond Hospital
Title
Talking to Alzheimer's : simple ways to connect when you visit with a family member or friend
Author
Strauss, Claudia J.
Responsibility
Claudia J. Strauss
Place
Oakland, Calif.
Publisher
New Harbinger Publications
Year Published
2001
Physical Description
xxi, 161 p.
Subjects
Alzheimer's Disease
Interpersonal Communication
ISBN
1572242701
9781572242708
Format
Book
Location
Richmond Hospital
Call Number
WT155 S73 2001
Less detail

Tongue fu! : how to deflect, disarm, and defuse any verbal conflict

https://librarycatalogue.vch.ca/en/permalink/catalog118640
Author
Horn, Sam
Edition
1st ed
Call Number
BF637 V47 H67 1996
Location
Richmond Hospital
Title
Tongue fu! : how to deflect, disarm, and defuse any verbal conflict
Author
Horn, Sam
Responsibility
Sam Horn
Edition
1st ed
Place
New York
Publisher
St. Martin's Press
Year Published
1996
Physical Description
xvii, 236 p. ; 22 cm
Subjects
Verbal self-defense
Interpersonal conflict
Interpersonal Communication
ISBN
0312152272
Format
Book
Location
Richmond Hospital
Call Number
BF637 V47 H67 1996
Less detail

9 records – page 1 of 1.