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The art of resolving conflicts in the workplace

https://librarycatalogue.vch.ca/en/permalink/catalog115966
Author
Schwimmer, Lawrence D.
Call Number
V 487 1995
Location
Vancouver Community
Title
The art of resolving conflicts in the workplace
Author
Schwimmer, Lawrence D.
Responsibility
Lawrence D. Schwimmer
Place
Mill Valley, CA
Publisher
[distr. by] Kantola Productions
Year Published
1995
Physical Description
1 videocassette (36:00) : sd., col. ; 1/2" VHS with accompanying study guide/workbook (38p)
Subjects
Conflict (Psychology)
Abstract
Presents six techniques for resolving conflicts : I vs. you language, anticipation, meta-talk, self interest, limit setting, using consequences
Format
Video
Location
Vancouver Community
Call Number
V 487 1995
Less detail

Cooling out : a field guide to managing disruptive behavior

https://librarycatalogue.vch.ca/en/permalink/catalog115958
Author
Addiction Research Foundation (ARF)
Call Number
V 458 1994
Location
Vancouver Community
Title
Cooling out : a field guide to managing disruptive behavior
Author
Addiction Research Foundation (ARF)
Place
Toronto, ON
Publisher
Addiction Research Foundation
Year Published
1994
Physical Description
1 videocassette (30:00) : sd, col. ; 1/2" VHS with user's guide
Subjects
Public Relations
Interpersonal Relations
Conflict (Psychology)
Aggression
Abstract
Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
Format
Video
Location
Vancouver Community
Call Number
V 458 1994
Less detail

From the ground up : a workbook on coalition building and community development

https://librarycatalogue.vch.ca/en/permalink/catalog116479
Author
Kaye, Gillian
Wolff, Tom
Call Number
HN 49 F37 1997
Location
Vancouver Community
Title
From the ground up : a workbook on coalition building and community development
Author
Kaye, Gillian
Wolff, Tom
Responsibility
edited by Gillian Kaye and Tom Wolff
Place
Amherst, MA
Publisher
AHEC Community Partners
Year Published
1997
Physical Description
iii, 190 p. : ill. ; 28 cm.
Subjects
Community Development
Conflict (Psychology)
Cooperative behavior
Abstract
Includes chapters on empowerment, multicultural issues, community assessment, developing action plans, evaluation.
Format
Book
Location
Vancouver Community
Call Number
HN 49 F37 1997
Less detail

Public participation : a manual, how to prevent and resolve public controversy

https://librarycatalogue.vch.ca/en/permalink/catalog116499
Author
Connor, Desmond M.
Call Number
HN 18 C685 1997
Location
Vancouver Community
Title
Public participation : a manual, how to prevent and resolve public controversy
Author
Connor, Desmond M.
Place
Victoria, BC
Publisher
Connor Development Services
Year Published
1997
Physical Description
38 p. : ill. ; 28 cm.
Subjects
Political participation
Community Development
Conflict (Psychology)
ISBN
0920136184
Format
Booklet
Location
Vancouver Community
Call Number
HN 18 C685 1997
Less detail