A handy guide to tackling difficult patient and professional interactions with confidence and compassionIn this age of increasing reliance on technology, it is essential that the fundamentals of compassion and good communication?the art of patient care?remain at the heart of health care. This clear, concise guide to professional communication strategies helps nurses and other health care clinicians to build effective patient relationships and navigate a wide variety of difficult patient and professional interactions.
Understanding influence -- What is influence and why do I need it? -- Rules of the game -- Understanding and using your power -- The power of image -- Communicating effectively -- Why politics? -- Using influence -- Setting goals and making things happen -- Making connections and building coalitions -- Negotiating for what you want -- Dealing with difficult people and situations -- Putting influence to work -- Telling nursingâ€™s story -- Managing your career -- (Nursing) practice makes perfect -- Preparing your successors -- Leaving your legacy
Parents and experts in child development demonstrate techniques to improve communication with preschool children. Specifically mentions the ways in which children may communicate about abuse. Audience: 16 - adult.
Aimed at student nurses as well as those already practicing and looking for a text to support their CPD, this book aims to help children's nurses communicate with confidence, sensitivity and effectiveness in what can be very challenging environments..