This case studies book is an indispensable resource for educators, students, and practitioners of nursing. It is innovative in its application of lessons from the communication sciences to common challenges in the delivery of safe patient care. The authors apply basic tenets of human communication to the context of nursing to provide a foundation for practices that can advance the safety and quality of care. The cases, which describe'close calls'and adverse events, are organized along the continuum of healthcare delivery, providing quick access to solutions in commonly encountered care situations. Each case is accompanied by a discussion of how skillful communication can be key to preventing and recovering from errors and adverse events. Thought-provoking discussion questions and references for further reading make this book a valuable reference for nursing educators, students, and practitioners across the world.
Touch may well be one of the least understood or talked about subjects in the helping professions. A discussion on the importance and ethics of positive, caring, and appropriate touch in professions such as teaching, nursing and counselling is long overdue. Touch in the Helping Professions delivers just that, weaving together scholarly evidence, research and clinical practice from a wide range of perspectives encompassing philosophy, theology, psychology, and anthropology to challenge assumptions about the role of touch in the helping professions. The contributors to the volume focus not only on the overarching roles of gender, age, culture and life experience, but go beyond to encompass canine-assisted therapy, touch deprivation, sacred objects, as well as key ethical considerations. The prevailing lack of dialogue, due to fear of contravening ethical boundaries, has stood in the way of an open and responsible discussion on the use of touch in therapy.
How can carers and relatives support a person's identity, relationships and emotional wellbeing through changes that occur in the later stages of dementia?Drawing on over ten years'experience of working with people with dementia, Karrie Marshall provides a toolkit of tried and tested creative activities to support communication and relationships. Activities are vast and varied, with outdoor activities such as bird-watching and star-gazing aimed at supporting physical health, artistic activities such as collage creation to support identity, and musical activities such as sounds and voice warm-ups to support self-expression.Marshall also sensitively covers end of life care for people with dementia, explaining how emotional support can be provided through gentle breathing activities and even puppetry, as well as covering the legal importance of power of attorney.
Making your acquaintance -- When talk's not cheap -- Appearances are (almost) everything -- Interviewing -- Meetings still matter -- Communication technology -- Avoiding blunders with social media -- Mingling amongst the cocktail set -- How dining etiquette and business success go hand in hand -- Thank-you notes and business letters -- Jet setting to success -- Going global
Interpersonal caring ritual and interpersonal relationships -- Bathing patients : nursing ritual in transition -- Postmortem care : the last nursing care -- Medication errors and medication administration : ritualistic prevention -- Change of shift report : rite of passage for professional nurses -- Nursing ceremonies : transitions into and in celebration of professional nursing work.
Understanding influence -- What is influence and why do I need it? -- Rules of the game -- Understanding and using your power -- The power of image -- Communicating effectively -- Why politics? -- Using influence -- Setting goals and making things happen -- Making connections and building coalitions -- Negotiating for what you want -- Dealing with difficult people and situations -- Putting influence to work -- Telling nursingâ€™s story -- Managing your career -- (Nursing) practice makes perfect -- Preparing your successors -- Leaving your legacy