Introduction : the need for culturally sensitive health care / Nancy Waxler-Morrison and Joan M. Anderson -- 1. People of Central American descent / Danica Gleave, Natalie A. Chambers and Arturo S. Manes -- 2. People of Chinese descent / Ka-Ming Kevin Yue -- 3. People of Cambodian and Laotian descent / Chansokhy Anhaouy, Elizabeth Richardson and Nancy Waxler-Morrison -- 4. People of Iranian descent / Afsaneh Behjati-Sabet and Natalie A. Chambers -- 5. People of Japanese descent / Karen Kobayashi, Teruko Okabe, Kazuko Takahashi and Elizabeth Richardson -- 6. People of South Asian descent / Shashi Assanand, Maud Dias, Elizabeth Richardson, Natalie A. Chambers and Nancy Waxler-Morrison -- 7. People of Vietnamese descent / Dai-Kha Dinh, Soma Ganesan and Nancy Waxler-Morrison -- 8. Refugees in Canada / Natalie A. Chambers and Soma Ganesan -- Conclusion : delivering culturally responsive health care / Joan M. Anderson, Sheryl Reimer Kirkham, Nancy Waxler-Morrison, Carol Herbert, Maureen Murphy and Elizabeth Richardson.
"Reveals how health care providers can revitalize medicine - and help control costs - by taking control of their jobs, improving existing processes, sharing decision-making, boosting one another's self-esteem and rising to face challenges together. The book also zeroes in on the special needs, rights, and responsibilities of patients."
Adapted from : Zapp! : The lightning of empowerment
This book has established itself as a key text for all doctors, whatever their experience and wherever they practice. The role of doctors is changing: where doctors were once seen as a repository of knowledge and experience, the internet now gives many patients immediate access to a vast amount of detailed information â€“ more than any doctor could expect to hold in their head. As patients become participants, doctors are increasingly adjusting to new roles and forms of communication - from tellers and controllers to listeners, sharers and interpreters. This new edition of The Doctorâ€™s Communication Handbook takes these latest developments into account, with an entirely new chapter on the essentials of good doctoring.
Conversational in tone and spiced as ever with lighthearted but informative cartoons, it remains a key text for doctors at all levels and in all settings. It will be of particular value to candidates sitting the new Membership of the Royal College of General Practitioners (nMRCGP) examination, particularly the Clinical Skills Examination (CSE), and to undergraduate medical students.
Language, health literacy, and their effects on the safe provision of care -- Overcoming health barriers through cultural competence -- The role of community in cultural competence -- Developing and training staff to be culturally competent -- The business case for cultural and linguistic competence
There is much discussion around cultural sensitivity and cultural expertise, but now the discussion has shifted to cultural sensibility, which is a deliberate behavior that proactively provides an enriched provider consumer/patient interaction, where the health care provider acknowledges cultural issues and situations through thoughtful reasoning, responsiveness, and discreet (attentive, considerate, and observant) interactions. In this highly practical and informative handbook, author Sally Ellis Fletcher offers healthcare providers a process that encourages them to first consider their own attitudes, biases, beliefs, and prejudices through self-reflection. Cultural Sensibility in Healthcare challenges readers to examine cultural issues beyond just theory and to instead explore culture as it affects your professional role thus creating culturally sensibility health care
.... provides staff nurses and their managers with the knowledge they need to: Identify verbal abuse, bullying, and other detrimental behaviors; Develop responses to defuse or head off such behaviors; Create positive alternatives to hostility.