The newbie : mistreatment of new nurses -- The know-it-all/criticism queen -- Gossip and trash talk -- Cliques, campaigns, and high-school drama -- Incivility -- Competition and credit -- Personal issues -- The murse -- Better than you -- Generations at work -- Minimizing the value of colleagues -- Politics and CYA -- Nurse managers as the problem -- Patients as victims -- On the battlefield : nurses under attack -- Toxic culture/environment.
...tackles topics ranging from social media and crucial communications to resiliency and stress management. It provides tools to help nurses create safer, more respectful workplaces and combat the ongoing cycle of bullying. Cheryl Dellasega, author of the groundbreaking Surviving Ophelia, explores relational aggression and the nature of nurseon- nurse violence while establishing an action plan for the future.
Preceded by When nurses hurt nurses : recognizing and overcoming the cycle of nurse bullying / Cheryl Dellasega. c2011.