You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt - and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, and bosses. Seminar before an audience, accompanied by dramatizations. Offers 21 tools and techniques for dealing with anger in the workplace. Volume 1, how to deal with confrontation, how to react to silence, how to keep yourself calm, and how to concentrate on solutions. Volume 2, things to do before jumping into an angry situation, recognize and reduce conflict conditions, finding a neutral environment, how to handle hostility.
Part 1 (102 min.) --
part 2 (77 min.).
Directed by Matthew A. Keller ; produced by Billy Reilly.
This four-part series provides a comprehensive view of the care nurses need to provide to individuals with acute coronary syndrome in inpatient and outpatient settings. The patients are then followed during their post-procedure period as well as during cardiac rehabilitation.
CD-ROM contains scripts of each program and study guides.
This program describes the safe administration of medication by injection: subcutaneous, intradermal, intramuscular and into an intravenous injection port (parenteral medication administration). Included in this program is discussion of themandatory use of safer needle devices to prevent needlestic injuries.
The VHB ICOG (Infant/child observation guide) uses these questionnaires in assessing child development. The VHB ICOG uses the Infant/Child Monitoring Questionaires originated by Jane Squires, Diane Bricker and Lawanda Potter of the University of Oregon.
With: Guide 1. The ASQ user's guide, second edition / by Jane Squires, LaWanda Potter, and Diane Bricker. Baltimore, MD : Paul H. Brookes, c1999 -- Guide 2. The ASQ:SE user's guide : for the Ages & stages questionnaires, social-emotional / by Jane Squires, Diane Bricker, and Elizabeth Twombly. Baltimore, MD : Paul H. Brookes, c2002