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Library Catalogue

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Customer service : natural as child's play

https://librarycatalogue.vch.ca/en/permalink/catalog117708
Call Number
V 715 2004
Location
Vancouver Community
Title
Customer service : natural as child's play
Responsibility
Coastal Training Technologies
Place
Virginia
Publisher
Coastal Training Technologies
Year Published
2004
Physical Description
1 videocassette (26:00) + 1 booklet
1 DVD
Subjects
Communication
Customer service
Public Relations
Abstract
How to provide quality service in the healthcare environment.
Format
DVD
Location
Vancouver Community
Call Number
V 715 2004
Less detail

Worlds apart [videorecording] : a four-part series on cross-cultural healthcare

https://librarycatalogue.vch.ca/en/permalink/catalog119044
Call Number
V756 2003
Location
Vancouver Community
Title
Worlds apart [videorecording] : a four-part series on cross-cultural healthcare
Place
Boston, MA
Publisher
Fanlight Productions
Year Published
2003
Physical Description
1 DVD (49 min.)
Subjects
Medical care--Cross-cultural studies
Minorities - medical care
Delivery of Health Care
Communication
Physician-Patient Relations
Abstract
Follows patients and families facing critical medical decisions as they navigate their way through the health care system. Provides a look at a variety of patients' cultures and the culture of medicine. Raises an awareness about the role sociocultural barriers play in patient-provider communication and in the provision of healthcare services for culturally and ethnically diverse patients. Mohammad Kochi's story (14:03) -- Justine Chitsena's story (11:18) -- Robert Phillips' story (10:07) -- Alicia Mercado's story (12:55).
ISBN
1572958057
Format
DVD
Location
Vancouver Community
Call Number
V756 2003
Less detail