Anyone who comes into contact with the public may face various types of disruptive behavior: threats, crying, yelling, sexual harassment, destruction of property, assault or other conduct that could pose a threat to physical safety. Cooling Out will help you learn to manage these types of situations.
Two videos cover 4 issues which new immigrants face when they come to Canada: Identity, Language, Discrimination and Employment. Documentary interviews and situation scenarios illustrate the newcomer's frustratrions, achievements, worries and progress toward becoming full participants in Canadian society. Each program is 30 minutes