You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt - and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, and bosses. Seminar before an audience, accompanied by dramatizations. Offers 21 tools and techniques for dealing with anger in the workplace. Volume 1, how to deal with confrontation, how to react to silence, how to keep yourself calm, and how to concentrate on solutions. Volume 2, things to do before jumping into an angry situation, recognize and reduce conflict conditions, finding a neutral environment, how to handle hostility.
Part 1 (102 min.) --
part 2 (77 min.).
Directed by Matthew A. Keller ; produced by Billy Reilly.