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21 ways to defuse anger and calm people down.

https://librarycatalogue.vch.ca/en/permalink/catalog120970
Author
Staver, Michael Staver
Keller, Matthew A
Reilly, Billy
CareerTrack Publications (Firm)
Call Number
DVD 21WA 2008
Location
Lions Gate Hospital
Title
21 ways to defuse anger and calm people down.
Alternate Title
Twenty-one ways to defuse anger and calm people down
Learn peacekeeping skills you'll use to prevent blowups, mediate disputes, and foster teamwork
Author
Staver, Michael Staver
Keller, Matthew A
Reilly, Billy
CareerTrack Publications (Firm)
Responsibility
CareerTrack Publications (Firm)
Place
Boulder, CO
Publisher
CareerTrack Publications (Firm)
Year Published
2008
Physical Description
2 videodiscs (179 min.) : sound, color ; 4 3/4 in. + workbook (38 pages ; 19 cm)
Subjects
Anger.
Anger in the workplace.
Crisis management.
Conflict management.
Personnel management.
Interpersonal relations.
Negotiating.
Workplace.
Abstract
You've had it happen to you: Someone erupts and you sit there speechless, your own emotions "flood" and you're left feeling frustrated and angry. You've seen it happen to others: Disputes bring your workplace to a halt - and mishandled anger damages relationships and stifles teamwork. But the good news is: You can learn to manage other people's anger and turn it into a catalyst for positive change, with the help of this video training program. You'll discover dozens of anger-reducing techniques you can use with your co-workers, customers, employees, and bosses. Seminar before an audience, accompanied by dramatizations. Offers 21 tools and techniques for dealing with anger in the workplace. Volume 1, how to deal with confrontation, how to react to silence, how to keep yourself calm, and how to concentrate on solutions. Volume 2, things to do before jumping into an angry situation, recognize and reduce conflict conditions, finding a neutral environment, how to handle hostility.
Notes
Part 1 (102 min.) --
part 2 (77 min.).
Directed by Matthew A. Keller ; produced by Billy Reilly.
ISBN
9781935041177
Format
DVD
Location
Lions Gate Hospital
Call Number
DVD 21WA 2008
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